KYC (Know Your Customer) is the identity verification we complete before releasing your first payout. To get verified you will need to provide one document from each of the two categories below.
Proof of identity (valid for more than 3 months).
Passport
National identity card (front and back)
Drivers Licence (front and back)
Proof of address (issued within the last 6 months, showing your full name and residential address)
Bank statement
Utility bill
Government-issued document
These requirements apply wherever you're based. For the countries below, we've listed the local documents that work best, so you can get verified faster.
Country | Main ID we accept | Proof of address we accept |
Vietnam | Căn cước / chip CCCD, passport | Bank statement, utility bill, police confirmation of residence information, VNeID residence screenshot |
Malaysia | MyKad, MyPR, passport | Bank statement, utility bill, tax or other government letter |
Thailand | Thai national ID card, passport | Bank statement, utility bill, house registration book (tabien baan) |
South Africa | Smart ID card, green ID book, passport | Bank statement, municipal or utility account, cellphone contract, lease agreement, SARS letter |
Mexico | INE voter card, passport | Bank statement, CFE or other utility bill, property tax receipt (predial) |
Chile | Cédula de identidad, passport | Bank statement (cartola), utility bill, residence certificate (certificado de residencia) |
Japan | My Number Card (front only), driver's licence, residence card, passport | Bank statement, utility bill, certificate of residence (jūminhyō), tax or government document |
Not in the list? Any document that meets the requirements above is accepted.
Tips that apply everywhere
Take photos in good light, with all four corners visible and no glare on the photo or chip.
Send the whole proof of address page, not a crop. Your name and address must match what you entered during registration.
Use documents in their original language. We'll ask for a translation only if we need one.
Don't edit or cover any part of the document. If something can't be read, we'll ask again, which slows things down.